Habits of Service

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Habits of Service

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Changing the ways your team delivers customer service in the TRADES

Changing the ways your team delivers customer service in the TRADESChanging the ways your team delivers customer service in the TRADESChanging the ways your team delivers customer service in the TRADES

Changing the ways your team delivers customer service in the TRADES

Changing the ways your team delivers customer service in the TRADESChanging the ways your team delivers customer service in the TRADESChanging the ways your team delivers customer service in the TRADES
Books ship mid April.

Pre-order today!

 Stop running calls and own the neighborhood. In Habits of Service, Brian Wick reveals the blueprint he used to turn techs into Superstars and customers into cheerleaders. Stop the grind and start living The Standard. Your ultimate passenger seat companion is here. 

Buy Here!

About Habits of Service

 Great service doesn’t happen by accident. It’s built through consistent habits, - the small things done right, over and over again.  

provide the Best customer service with Habits of Service

At Habits of Service, we pride ourselves in training customer service habits, management development, business planning, and more at your location or remotely to your team. We specifically work with the trades in the residential home services market. 

Also available for speaking engagements, podcasts, and more!


HVAC, Plumbing, Roofing, Electrical, and more!

If you need help with business planning, budgeting, process implementation, management development, or just some one to hold you accountable we can build a tailer made plan for you. 

What our clients are saying about us!

 Brian and his habits of service training is a game changer for the home services industry. Any company serious about next level customer service needs to connect to this system. 

The Training gave me a lot of helpful tips. I got more out of it than I anticipated! 

 Hands down one of the best programs out there. Brian and team are outstanding. I highly recommend. 

 Brian provided us with unparalleled support. He was able to connect with staff and provide guidance that we were not able to anywhere else. He is extremely responsive with a wealth of knowledge in the trades. Highly recommended!! 

 Great person to work with, with highly practical and insightful coaching! Cannot say enough good things! 

  The training provided by Habits Of Service is ideal for service organizations looking to "level up" their technicians. In this world of AI, customer service is a lost art, and Brian and his team will teach your team how to bring it back, and expand it ways that are revolutionizing the trades. 

More reviews from our happy clients!

Vlogs, Blogs, & Podcasts!

Building a Business and a CultureThe Power of FlexibilityHow and when someone should scale their businessUnderstanding Your Business

 "Brian Wick of One Hour Heating and Air Conditioning" Join Janice Jokkel at Medina's Biz Hive, to meet the amazing men and women that are making an impact in the Medina County community and hear the insightful words of wisdom that drives their passion for growth and change. 

 In this episode, Colin and Jimmy welcome Brian Wick, general manager and owner of One Hour Heating & Air Conditioning. For the first half of the episode, they discuss contractor trades, employee culture, and Brian's unique hiring process. They also talk about the importance of customer service in the construction industry and contractor services. In the second part of the episode, Brian speaks to the types of questions that homeowners should be asking their HVAC technicians. How does my duct work look? What does my blower wheel look like? What does my evaporator coil look like? How often do I really need to change my filter? 

Want to learn how we can help your team?

Contact Us

Let's talk about how we can work together to improve your team. Drop your contact info below!

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Habits of Servicce

Wadsworth, OH,

Awards and recognition

2023 IFA Franchisee of the Year

2022 One Hour Heating & Air Conditioning Franchisee of the Year

2023 Benjamin Franklin Plumbing Franchisee of the Year Nominee

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